Introduction
This Privacy Policy applies to secretoasis.gr and describes how Secret Oasis collects and uses personal data provided by guests and visitors. It also outlines your rights to access, correct and update the information we hold about you.
By using our website or making a reservation with us, you acknowledge that you have read and understood this Privacy Policy.
Data Collection
In order to provide our services and respond to requests, Secret Oasis may collect the following types of personal data directly from you:
- Identification details such as first name, last name, email address, phone number and postal address.
- Stay and booking information such as check-in and check-out dates, special requests and guest preferences.
- Credit card details where needed to process a reservation or secure a booking.
- Marketing preferences and information you provide when responding to surveys, competitions or promotions.
Please note that certain transactions may be restricted or impossible to complete if the information required for the service cannot be provided.
Cookies
When you visit our website, some information is collected automatically through cookies and similar technologies. This may include:
- Language preferences and settings
- IP address and approximate location
- Device settings and identifiers
- Operating system and browser type
- Log data, session duration and usage time
- Requested URLs, status reports and referrer URLs
- User agent, browser information and browser history related to our site
- Data and pages you have viewed on the website
For detailed information about how cookies are used on this website, please refer to our Cookie Policy.
Processing Purposes
Secret Oasis processes your personal data for the following purposes:
Reservations
To manage bookings, process payments, confirm stays and deliver the services you have requested.
Customer Service
To respond to enquiries, assist with pre-arrival questions, provide information during your stay and follow up after check-out.
Marketing Activities
To share relevant offers, news and communications about Secret Oasis, where you have agreed to receive such messages.
Other Communications
To send service-related messages, booking updates, confirmations, reminders and important information about your reservation.
Analytics, Improvements and Research
To analyse how visitors use the website, improve our digital experience and understand how our services can be refined.
Security, Fraud Detection and Prevention
To protect the website, guests and our business from unauthorised use, fraud or other security incidents.
Legal and Compliance
To meet legal obligations, respond to lawful requests from authorities and enforce our terms and agreements.
Legal Bases
Secret Oasis processes personal data on the following legal bases:
- Performance of a contract, for example when processing reservations and related services.
- Legitimate interests, including providing high-quality service, maintaining and improving content, running promotions, administering our business, detecting fraud and handling legal matters.
- Compliance with legal obligations we are required to follow.
- Your consent, where this is required for direct marketing activities.
Where processing is based on consent, you may withdraw your consent at any time by contacting us at [email protected]. This does not affect the lawfulness of any processing carried out prior to the withdrawal.
Data Sharing
In order to deliver our services, Secret Oasis may share personal data with:
- Third-party service providers that support our operations, such as payment processors, booking platforms, IT and hosting providers.
- Competent authorities, where disclosure is required by law or where it is necessary to protect our rights, property or safety.
Secret Oasis does not sell or rent your personal data to third parties.
International Data Transfers
Where your personal data is transferred outside the European Economic Area, Secret Oasis ensures that appropriate contractual safeguards are in place so that your information continues to be protected in line with applicable data protection legislation.
Security
Secret Oasis applies appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:
- Restricting access to personal data to authorised personnel only.
- Using SSL encryption and other secure transmission methods for sensitive information.
- Protecting our systems against misuse and unauthorised interference.
Please note that no method of transmission or storage can be guaranteed 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
Data Retention
Secret Oasis retains personal data only for as long as necessary to:
- Provide the requested services and manage the guest relationship.
- Meet legal, tax and accounting obligations.
- Resolve disputes and enforce agreements.
- Prevent fraud and support the legitimate operation of our business.
If you wish to know the specific retention period that applies to a particular category of data, please contact us at [email protected].
Your Choices and Rights
Subject to applicable law, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request erasure, restriction, blocking or to object to the processing of your data in certain circumstances.
- The right to data portability in certain circumstances.
- The right to withdraw consent where processing is based on consent.
Please note that certain data relating to tax or accounting obligations may not be deleted if legal retention periods still apply. To exercise any of these rights, please contact us at [email protected].
Links
Our website may contain links to external websites. Secret Oasis is not responsible for the privacy practices or the content of third-party websites. We encourage you to review the privacy policies of those websites before providing any personal data.
Relevant Legislation
This Privacy Policy is drafted in line with the EU General Data Protection Regulation (Regulation (EU) 2016/679, applicable since 25 May 2018) and other applicable data protection laws.
Questions or Complaints
If you have any questions, concerns or complaints regarding this Privacy Policy or the way your personal data is handled, please contact us at [email protected].
Changes to the Policy
Secret Oasis may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. In case of material changes, we will inform visitors and guests in an appropriate way.
Contact
If you have any questions regarding this Privacy Policy, please contact us: